Contact - FAQ
1 General information
1.1 How long may I keep my chocolates?

Chocolate bars could be kept up to few months while our ingots and bars will be better tasted within 7 to 10 days of purchase.

1.2 What is the best way to store my chocolate?

It is always better to keep your chocolates in a cool and dry place, between 14 ° C and 20 ° C.
Try to avoid putting chocolates in the refrigerator except in very warm season.

1.3 Do you make custom products for companies or private groups?

Yes, absolutly! Feel free to contact us for any request for a product or a custom workshop and we will built with you the product you need.

You can reach us by email at welcome@etatdechoc.com, by phone at 1.514.657.6466 or visit us directly at our store 6466 Boulevard Saint-Laurent Montreal, during business hours.

For companies, you can visit our Corporate page to find more information about our customization offers.

1.4 Can I ship to a P.O. Box ?

Yes, we ship with Canada Post, so you can be shipped to a P.O. Box. 

1.5 Do prices include shipping fees ?

All our prices are before taxes and shipping fees. 

Shipping fees will be calculated automatically after the validation of you cart. 

2 Return and cancellation policy
2.1 What is your return policy ?

All items are final sale. If an item arrives damaged or spoiled, our Customer Service team will work with you to determine an appropriate solution. Please reach out to our team at welcome@etatdechoc.com to resolve the issue.

3 Workshop
3.1 How do I book a workshop?

You have three ways to book your place in the workshop:

- In store during business hours at 6466 Boulevard Saint-Laurent, H2S 3C4, Montreal

- On our onlineshop, by the Workshop page

- By telephone at: 1.514.657.6466 / 1.833.781.6466

3.2 Could I cancel or modify my participation?

In case of cancelation your payment can be refunded or transferred to another activity up to 48 hours before the workshop. After the 48 hours deadline there remains the option to offer your place to a friend or relative.

3 ways to concel or modify your participation :

  • Email us : welcome@etatdechoc.com 
  • Call us : 1.833.781.6466 or 1.514.781.6466 (Montréal area)
  • Come to visit us in our shop during opening time, 6466 St-Laurent Boulevard, H2S 3C4 
3.3 Do you propose custom workshop ?

Yes, absolutly. Whether you are a private group or a company, we can build a special event for you, at our show or at you place.

Please contact us by email : welcome@etatdechoc.com or by phone 1.514.657.6466 / 1.833.781.6466, to discuss your project. 

3.4 Do you provide workshop in English ?

For now, all our workshop are in French, but we can build a special workshop in English just for your group. 

Please contact us by email : welcome@etatdechoc.com or by phone 1.514.657.6466 / 1.833.781.6466, to discuss your project. 

4 Chocolate Box
4.1 How do I buy a chocolate box ?

You have three ways to book your subscribe to a chocolate box:

- In store during business hours at 6466 Boulevard Saint-Laurent, H2S 3C4, Montreal

- On our onlineshop, by the Box page-

- By telephone at: 1.514.657.6466 / 1.833.781.6466

4.2 How do I cancel or modify my subscription ?

To cancel or modify your monthly subscription, you can contact us by email at welcome@etatdechoc.com or by phone at 1.514.657.6466.

Any cancellation must be made before the last day of the month of the last parcel received otherwise a new month will be charged and sent.

You can change the subscription type at any time while the current subscription has not been sent yet. 

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