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Shipping, refund & return policie
Parcels are generally dispatched within the next business day following receipt of your payment.
- For the Montreal region: From 1 to 3 business days.
- For the rest of Quebec and Canada: From 3 to 7 business days.
- Greater Montreal: 9,95$ (free with a minimum purchase of $ 100 before taxes)
- Provinces of Quebec and Ontario: 12,50$ (free with minimum purchase of $ 125 before taxes)
- Canada: 15,00$ (free with minimum purchase of $ 125)
- Canada Post rates shown in shipping options.
Refound & return policy
In the event that a product is damaged upon receipt of your order, we ask you to take pictures and send them to us at [email protected]. We will assess your request and issue a refund if your request is justified.
No returns are allowed
During the summer period, no package is shipped during a heat wave. Please allow additional time.
Despite the special care taken in packaging the parcels, temperatures above 25 ° C (77 ° F) can cause significant degradation of the chocolates. Please note that we are not responsible for products damaged by heat in shipment.
We invite you to contact us for more details on this subject.